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About Muni

Customer Service

Water Conservation

Engineering & Inspection

 

Customer Satisfaction Survey
Your Opinion is Important to Us

Please take a moment to help us serve you by completing the following survey.

Thinking about your interactions with the San José Municipal Water, the City of San José, and Environmental Services Department staff, please choose one answer for each of the following questions.

1.

How would you rate our water quality? (taste, odor, clarity, etc.)

 

2.

How would you rate our service specifically for:

 

System Reliability (pressure, interactions)

 

 

Inspection

 

 

Monitoring

 

 

Billing

 

 

Technical Assistance

 

 

Education/Outreach

 

3.

How would you rate our staff in providing those services to you?

 

4.

How would you rate us in providing programs and incentives to reduce your water consumption?

 

5.

How would you rate the accessibility of our customer service?

 

6.

How would you rate the responsiveness of our customer service staff?

 

7.

Overall, how would you rate San José Municipal Water in providing you water?

 

8.

Do you have comments or suggestions to help the Environmental Services Department provide better service?

 

9.

Would you like someone to contact you to answer questions or discuss your comments? If so please provide the following:

 

 

 

 

 


For more information call customer service at (408) 535-3500
or send us an email.

  Are you water aware? Find out here ...

Public Health Goals Report on Water Quality (PDF, 119 KB)

Water Rates

2007 Water Quality Report

2005 Urban Water Management Plan
(PDF, 1.79 MB)

Fluoridation in North San José & Alviso

Chloramine Conversion in North San José & Alviso

Resources & Links

Customer Satisfaction Survey

 

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